Want Clay Decor to create a custom project?  A lot of collaboration between the artist and you make the project a success, and here's how it's done.

**There is a $75 initial non-refundable fee for all projects NOT going through one of our Tile Dealers.  

*Mastercard and Visa Accepted for all Payments*

What you need to know BEFORE starting a project:

                              1.  What are the exact dimensions of the space you want to fill with tile?  --Most important is the area to be customized by a medallion or framed mural.

                              2.  What is your timeline?  We need a MINIMUM of 6+1 weeks (6 weeks of construction, 1 week for design consultation and sketching) to construct a custom endeavor, more if there are over 300 tiles needed, or a medallion/mural over 4x4 feet in area.  

                              3.  Is an Artisan project right for you?  --These tiles are not made by machine, therefore there is no such thing as absolute predictability.  Are you prepared for variations in the colors and textures of our glazes?  Can your installer work with variations in tile size of up to an inch (compensating by cutting tiles or manipulating grout lines, and waiting to install wood or stone trim pieces until tilework is installed)?  If you have any hesitation in answering 'yes' to any of these questions, you are better off going with an existing design or machined product.  There are absolutely no refunds or returns allowed on custom projects.

                              4.  There are 2 hours of the artist's time included in the initial fee of $75.  Typically the first round of sketches from the artist will take up most of the 2 hours, but there may be time to do a second rendition.  The artist/Clay Decor will let you know how much time remains if a second rendition is needed. *This fee will be waived if you go through one of our retailers.

Getting Started:

                      1.  Send us a sketch or verbally express your idea.  You can send a picture or sketch to your nearby tile dealer (and have help through this process--RECOMMENDED), or you can send us a sketch directly by fax or email.  Keep in mind that we can not reproduce anything copyrighted, but can use any image as an idea to start with.

                             2.  Send us the dimensions of the space you would like our work to fill.  (If you have a gas stove, and are seeking a medallion to go between the stove and hood, start with the area above the burner, rather than tightly against the counter/stove surface).  

                             3.  What finish color do you prefer--one from our existing collection or do you need a custom color?  **Custom  colors add weeks to project time, as it is a trial-and-error process, limited to 1 trial per 2 weeks.

We'll Respond with an Artist Rendering:

                      1.  The artist will send you sketches of designs (usually 2 to choose from), along with a layout to give you an idea of what the elements look like within your dimensions, and an estimate of project costs.

 (see example below)

                             2.  You can choose a sketch or collaborate further with the artist to achieve a design you are happy with.  Depending on the demands of the project, the artist may have already used the 2 hour time allotted.  We'll let you know if additional billing will occur before another round of sketches is executed.  

Finalize the Project:

                      1.  Clay Decor will send you a Custom Order Agreement, including final sketches, dimenstions, colors and costs.

                             2.  Sign and fax the agreement back to us, along with a 50% deposit for the total (not including $75 fee)

                             3.  We'll put you into the production schedule and let you know when you can expect a finished product.  

                             4.  BEFORE the project is shipped, we will call you for final payment.  Final payment includes shipping, and shipping costs depend on dimenstions, weight, distance, and time.  Upon receipt of payment (you can pay with credit card online or by check), we'll immediately send the finished product to you.  

THERE ARE NO RETURNS OR REFUNDS FOR ANY CUSTOM

 PROJECT, no exceptions.

 **As always, feel free to call or email us with any questions!**

You're on your way to having couture artwork in your home created just for you!

Sample Artist Rendering:

Sample Layout:      Whymsical Grape Layout PDF

Finished Project (uninstalled loose tile):

Sample Project with Client-Provided Illustration:

                                                                 Photo by Jen Capone